Hi, I'm
Fatima Kim
Vibar
5+ years supporting US-based healthcare clients with precision, warmth, and remote-ready professionalism. From CRM management to HIPAA-compliant documentation — I handle it all.
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5+
Years Experience
45+
Daily Calls
0+
Years Experience
0+
Daily Calls Handled
0+
Weekly Cases Managed
0+
Departments Coordinated
Get to know me
About Me
I'm a results-driven Healthcare Support professional based in Quezon City, Philippines, with over 5 years of experience working directly with US-based employers, clinics, and donors in fast-paced healthcare environments.
At Alere Abbott, I've handled everything from managing 45+ daily client calls and processing lab supply orders to coordinating across multiple departments to resolve client issues in real time — all while maintaining the accuracy and confidentiality that healthcare demands.
My background spans occupational health coordination, pre-employment screening workflows, CRM-based case management, and HIPAA-aligned documentation practices. I'm fluent in English, deeply comfortable with remote work, and ready to support US-based teams across any time zone.
What I bring to the table:
- HIPAA-aware documentation & record-keeping
- Cross-time zone remote collaboration
- High-volume inbound & outbound communication
- CRM accuracy with Zendesk & Service Desk
- Appointment scheduling & coordination
- Administrative support & data management
Location
Quezon City, Philippines
Languages
English & Filipino
fatimakimvibar@outlook.com
Availability
Full-time · 30-Day Notice
Where I've been
Work Experience
5+ years of high-volume, US-facing healthcare and customer service operations
Client Services Representative
CURRENTAlere Abbott
- Manage 45+ inbound client calls daily from employers, clinics, and donors, ensuring timely resolution and accurate account updates.
- Respond to 20+ daily emails via CRM systems, handling patient and client inquiries while maintaining accurate records and documentation.
- Process 20+ weekly order requests for lab supplies and test kits for employers and collection sites.
- Coordinate with 5+ internal departments weekly to resolve client issues in real time.
- Update and maintain patient and client records in CRM systems with high accuracy.
Occupational Health Coordinator
Alere Abbott
- Handled 30+ inbound calls daily from employers, clinics, and donors, resolving inquiries and updating accounts accurately.
- Resolved 20+ client tickets daily through CRM systems with detailed case documentation.
- Conducted 80+ outbound follow-up calls weekly to collection sites for pre-employment results.
- Entered and updated lab results for 20+ weekly cases, maintaining accurate patient records.
- Assisted with appointment coordination and follow-ups for pre-employment testing.
Customer Service Representative
Support Services Group
- Supported customers across phone, email, and multiple communication channels in a high-volume environment.
- Assisted customers with account setup, onboarding, and service-related issue resolution.
- Documented customer concerns, case notes, and resolutions accurately in CRM and internal systems.
- Escalated unresolved issues to appropriate departments for investigation and resolution.
- Provided step-by-step technical guidance to customers while maintaining quality standards.
What I do best
Key Skills
Healthcare, communication, and administrative expertise in one profile
Patient & Client Communication
HealthcareAppointment Scheduling
AdministrativeMedical Records & Data Entry
HealthcareHIPAA Compliance Awareness
HealthcareCRM Systems Management
TechnicalInbound & Outbound Calls
CommunicationEmail & Chat Support
CommunicationCase Documentation
AdministrativeCross-Time Zone Scheduling
AdministrativeLab Order Processing
HealthcareCross-Functional Collaboration
CommunicationRemote Work & Virtual Tools
TechnicalTech I work with
Tools & Software
Proficient with the tools that power modern remote healthcare operations
CRM & Case Management
Productivity & Admin
Communication
Contact Center
Remote Support
AI & Automation
Design & Content
Academic background
Education
Bachelor of Hospitality Management
Major in Travel & Tourism
English
Fluent
Filipino
Native
Let's work together
Get in Touch
Ready to discuss how I can support your healthcare operations or customer service team?
Whether you're looking for a full-time Healthcare VA, a reliable remote CSR, or weekend part-time support — I'm open to new opportunities with a preferred starting rate of $7 USD/hr for full-time roles, and available after a 30-day notice period.
Phone
+63 908 538 2753Location
Quezon City, Philippines
Need a faster response? Kim's AI Assistant can instantly answer questions about rates, availability, skills, and work setup — try the chat bubble at the bottom right.